FREQUENTLY ASKED QUESTIONS

Depends on the harness! I’ve created this handy Dungeon Rating System to help you choose:

0. Not recommended for BDSM 

This is not a functional piece, it’s just for looking hot.

1. Sturdy but not intended for BDSM 

The leather and hardware used is tough, but there isn’t a clear anchor point and it wasn’t designed or tested to withstand play.

2. Recommended for light-moderate BDSM 

Can handle tugging, but not yanking… like, you can grab your partner by it and pull them close to you for a passionate kiss, but it’s not intended for full restraint. Basically: you can use it to restrain someone who wants to be restrained. If you’ve got a really bratty sub, I’d recommend leveling up.

3. Recommended for heavy play

Really, really strong. These are made from materials used for making horse harnesses, so they can handle whatever you’re into! Go ahead, test its limits.

I’m happy to make customizations on existing harnesses for accessibility or sizing,Feel free to email me.

Typically, custom‑made items will be shipped out within 7 days. Standard courier delivery takes 2‑3 weeks. If you need expedited shipping, an extra $30 shipping fee is required, and your order will arrive within 7‑14 days.

Upon shipment, you’ll receive a confirmation email with a tracking link. Simply click on it for real-time tracking details.

For US Customers: Enjoy tax-free shopping within the US. However, be informed that local taxes might apply, which aren’t covered by us.

International Shoppers: Depending on your country, you might incur import duties. These costs, as well as any related taxes, fall under your responsibility.

In the unfortunate event of parcel theft or misplacement, MORTICIAS cannot be held liable. Please ensure a secure delivery location.

Quick changes? You have a 24-hour window from order placement for any modifications, whether it’s the shipping address, color, size, or even adding new items.mailto:[email protected]

Due to everything in our shop is handmade to order, please allow up to 5-7 business days for your order to be made before shipped. This wait can sometimes be longer depending on how many people in the queue ahead of you, item’s complexity, and quantity.

It depends on the workload. If your order is time sensitive, please email us at [email protected].shop to discuss terms.

We’ve spent a lot of time checking the fit on our sizing charts against others, as well as against the measurements and preferred sizes of as many customers as possible. What I’ve found is that your measurements will lead you to the right size about 90% of the time.The instruction how to choose your size and take measurements is here.Your measurements will absolutely help to determine which size is best for you, but please don’t hesitate to shoot us an email to [email protected] if you have any questions along the way.

Free standard shipping to the US takes 10-14 days.

Free standard shipping to the US goes through two stages: from the workshop to the warehouse in the US packages go with FedEx (first tracking number). After that they transferred to the USPS for final delivery with the second tracking number.

Shopify (platform of our webshop) doesn’t allow us to attach two tracking numbers for the order, so we always provide the second (final) tracking number. For this reason you may see a “Shipping Label Created, USPS Awaiting Item” status in the first week. Usually this means that your package is already on the way to the US.

If you want to track the whole way of the package, please email us and we’ll provide you both tracking numbers.

• USA: Duties and Taxes are included.
• Packages to the EU and CA are not charged with any taxes and duties.
• Packages to AU up to 1000 AUD not charged with any taxes and duties.

For information on taxes and duties in other countries please contact your local customs office or taxation authority.

Due to the nature of handmade and crafted goods, SALES ARE FINAL (exceptions may apply). But we gladly replace/exchange items if they need to be resized/exchanged. The full return/replacement guide here.[email protected]

If you’d like to cancel an order, please be sure to request cancellation within the 24 hours after the purchase date. We will not cancel orders that are already in the process of being made or already shipped.[email protected]

You can make changes to the order within 24 hours after the purchase date. Please send a request by mail indicating the order number.[email protected]

If you would like to replace a missing part (spikes or studs) or your item has a broken part (clasp, buckle, ring) please contact us. I do not charge extra for repairing but if you ordered over 12 months.