How to Initiate a Return or Exchange

Before shipping anything back, please contact our team at [email protected] so we can guide you through the process. Items must be returned in their original packaging. Return shipping costs are the responsibility of the sender, unless the return is due to an error on our part (incorrect item or size). Original shipping charges and any import duties or taxes already paid are non-refundable. Once we receive and inspect the returned item, your refund or exchange will be processed within 10 business days in accordance with the terms below.

General Guidelines

We allow customers 30 days to return items for an exchange, a refund, or store credit applied to your Morticias account. If your order has passed the 30 days point, we will be unable to accept it back.

For health and hygiene concerns, the following exceptions apply to our return guarantee:

Hosiery that has been removed from its original, sealed package.
Briefs, g-strings, thongs, panties, pasties and other intimate underwear that have been tried on without wearing your own undergarments underneath.
Items made of latex that have been polished with any latex shine or tried on with a dressing aid. Please use talcum powder until you are sure you will not be returning the item.

All items returned must be in a resalable condition.

Please be aware policies for instore purchases are a little different, and have a time limit of 14 days to return, following the same protocols as above, for an exchange or store credit only.

We encourage you to consult our size charts carefully before placing your order. As part of our bespoke process, our team may reach out to confirm your measurements prior to production.

Leather Pieces

Returns and Exchanges

Although each leather piece is handcrafted to your order, returns and size exchanges are accepted within 14 days of delivery, provided:

All original tags, seals, and packaging remain intact
The item must be unworn and in original condition
Intimate pieces should only be tried on over your own undergarments

Excluded from return/exchange: Orders placed at a 30% or greater discount; panties, pasties, stockings, socks, and gloves (due to hygiene considerations); and fully custom orders.

Excluded from return/exchange: Orders placed at a 30% or greater discount; panties, pasties, stockings, socks, and gloves (due to hygiene considerations); and fully custom orders.

Cancellations

Leather orders may be cancelled within 24 hours of placement. Please contact our team promptly to arrange this.

Textile & Latex Pieces

Returns and Exchanges

Accepted within 14 days of delivery, subject to:

All original tags, seals, and packaging must remain intact
The item must be unworn and in original condition
Intimate pieces should only be tried on over your own undergarments

Excluded from return/exchange: Orders placed at a 30% or greater discount; panties, stockings, socks, and gloves (due to hygiene considerations); and fully custom orders.t; panties, stockings, socks, and gloves (due to hygiene considerations); and fully custom orders.

Cancellations

Orders cancelled within 24 hours of placement receive a full refund. Orders cancelled after 24 hours receive a 90% refund. Contact our team to initiate a cancellation.

1.How long do I have to return an item?

You can return or exchange eligible leather and textile items within 14 days of receiving them, provided they are unused, in their original packaging, and with all tags and hygiene seals intact.

2.Which items are non-returnable?

Due to the intimate nature of our products and strict health and safety standards, we do not accept returns on any item designed to come in contact with the genital area (such as lingerie panties, leather panties, bodysuits, stockings, and tights). Once these leave our warehouse, they are considered unsalable. Additionally, all leather items (harnesses, belts, leather accessories), custom-made pieces, custom latex products, and gift cards are non-returnable and are eligible for a size exchange only. Returns will only be accepted in the case of a damaged or defective product.

3.How can I return a product?

Visit our Returns Center, enter your details, and follow the instructions. You can choose:

Return via UPS ($10 within the USA, $20 within Europe).
Or send the item back using your preferred courier at your own expense.

4. When will I receive my refund?

Once we receive and inspect your eligible textile item, your refund will be processed within 5-7 business days.

5.Who pays for customs duties?

Customers in the USA do not pay customs duties. Customers in Europe and other countries are responsible for customs duties upon receiving the item. These fees are non-refundable.

6.Can I exchange an item?

Yes. For leather items, size exchanges are the standard policy. For eligible textile items, you can exchange the item or receive store credit for future purchases. Simply initiate the return process to get started.

7.What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund. Be sure to provide a photo of the damage when reaching out to us for faster processing.

8.What are my refund options?

For eligible items, you can choose:

Refund to your original payment method.
Store credit for future purchases, which can be used anytime.

Can’t Find the Answer You’re Looking For? please contact our team at [email protected] so we can guide you through the process